Shipping and Return Policy

Product Delivery

Products purchased on the Website can be delivered to a postal address worldwide.

Shipping fees depend on the delivery location and method selected by the Client. They are calculated based on the total order amount and communicated before the final order confirmation.

After validating the order and confirming payment by GALBEE, the Products will be shipped according to the delivery method chosen during the order process, following the indicative delivery times below, plus processing and shipping times:

Delivery Times:

  • For sample-only orders (without a 100 ml bottle):
    France: Shipped via Colissimo, delivered within 2 to 3 business days.
    Europe, USA, and rest of the world: Shipped via tracked letter, delivered within 3 to 10 business days.
  • For orders including a 100 ml bottle:
    France: Shipped via Colissimo, delivered within 2 to 3 business days.
    Europe, USA, and rest of the world: Shipped by international carriers, delivered within 3 to 10 business days.

Please note that international ground shipments may take several weeks to arrive.

A tracking number will be provided via email upon shipment. Clients can track their packages using this number on the carrier’s website.

Shipping Fees:

  • Standard shipping is free for orders over €120.
  • For orders under €100 or express deliveries, shipping fees vary depending on weight and destination.

Taxes and Customs:

Customs fees and any additional taxes due in the destination country are the responsibility of the Client. GALBEE cannot be held responsible for any customs hold or additional charges in the destination country.

Delivery Conditions

Products will only be delivered to the shipping address provided by the Client during the order. The Client must ensure the address is complete and accurate to ensure successful delivery.

The following addresses are excluded from delivery options:

  • Poste restante services,
  • PO Boxes,
  • Temporary addresses (e.g., mobile homes, campsites, etc.),
  • Collective locations without a permanent assignment to a physical or legal person.

Delivery Address Verification

Delivery will occur only after full payment confirmation. The Client must provide an accurate and complete delivery address. Any error or omission that prevents delivery shall not be the responsibility of GALBEE.

Delivery Times

Products ordered via the Website will be delivered within the timeframe indicated to the Client at order confirmation. In the absence of a specific timeframe, delivery will occur within thirty (30) days of order confirmation.

GALBEE does its best to respect delivery times, but delays do not entitle the Client to compensation.

Identity Verification Before Delivery

In certain cases, GALBEE reserves the right to request valid identification from the Client before delivery. This measure aims to secure transactions and deliveries.