General Conditions of Sale (GCS)

1. Definitions

1.1. “Client(s)”

Means any person browsing the Site, making an online purchase of Product(s) or using the telephone ordering and remote payment services, as well as any individual making a purchase through another channel authorized by GALBEE.

1.2. “General Conditions of Sale” (GCS)

Refers to these general conditions, applicable to the sale of any Product offered by GALBEE on its Site or by any other authorized sales channel.

1.3. “Party(ies)”

Refers individually or collectively to GALBEE and/or the Client(s).

1.4. “CURVY”

Refers to the company SLAY'N PARIS, a simplified joint stock company (SAS) with capital of €3,000, registered in the Paris Trade and Companies Register under number 981 597 396, whose head office is located at 34 avenue des Champs-Élysées, 75008 Paris, France.
Telephone: 01 30 10 79 51
Email address: contact@galbee-paris.com

1.5. “Product(s)”

Refers to the perfumery and cosmetic products marketed by GALBEE, available for sale on the Site.

1.6. “Telephone Order Service”

Refers to a service made available to Customers to place orders and make payments remotely, accessible via GALBEE Customer Service.

1.7. “Customer Relations Service”

Refers to the service dedicated to supporting Customers, available Monday to Saturday from 9 a.m. to 6 p.m. (French time).
Telephone contact: +33 (0)1 23 45 67 89

1.8. “Site”

Refers to the GALBEE e-commerce website, accessible via the Internet at the following address: www.galbee.com , and offering the Products for sale.

2. Purpose - Scope of the General Conditions of Sale

The purpose of these General Conditions of Sale (GCS) is to define the terms and conditions governing the sale of GALBEE Products made exclusively via the official Website: www.galbee.com .

These T&Cs also specify the rights and obligations of the Parties (the Customer and GALBEE) in the context of transactions carried out online, from placing the order to delivery of the Products and after-sales service.

By ordering a Product on the Site, the Customer acknowledges having read and accepted, without reservation or condition, these General Terms and Conditions as well as the Personal Data Protection Policy available on the Site. This acceptance is made electronically, without the need for a handwritten signature. A copy of the General Terms and Conditions is sent to the Customer on a durable medium after validation of the order.

Browsing and using the Site are also subject to the Legal Notices, the General Conditions of Use (GCU), as well as the Personal Data Protection Policy. These documents can be consulted and accepted on the following respective pages:

It is specified that the Customer may save or print the T&Cs provided that they are not modified.

GALBEE reserves the right to update or modify these T&Cs at any time. However, the T&Cs applicable to a given order are those in force and accepted by the Customer at the time of validation of his order.

These General Terms and Conditions apply exclusively to any sale concluded online on the official GALBEE Website. They exclude the conditions applicable to sales made via other distribution channels or marketing methods (such as sales in a physical store or remotely by telephone).

3. Products

The Products offered for sale by GALBEE are those appearing on the official Website ( www.galbee.com ) at the time of consultation by the Customer, within the limit of available stocks.

Each Product is carefully presented on the Site, accompanied by a detailed description highlighting its main characteristics, its origin and its quality. The photographs of the Products are provided for information purposes only and do not constitute a contractual commitment.

GALBEE reserves the right to modify the assortment of Products offered for sale at any time, in particular depending on the availability of raw materials or manufacturing constraints.

GALBEE perfumes are manufactured in France, in accordance with French artisanal know-how, with a perfume concentration of 25% guaranteeing exceptional quality.

4. Price

The prices of GALBEE Products are firm and indicated in Euros (€). The applicable rate is that displayed on the Official Website ( www.galbee.com ) at the time of placing the order. These prices include the VAT in effect on the day of the order.

Unlike many services, GALBEE offers free shipping on all orders, without exception, guaranteeing a simple shopping experience with no additional cost for the Customer.

The price charged to the Customer corresponds to the amount displayed when confirming the order, which is formalized by an email sent to the address provided by the Customer.

GALBEE reserves the right to modify its prices at any time, without notice, by updating the information on the Site. However, orders validated before a price modification will retain the prices in effect at the time of their validation, subject to the availability of the Products ordered.

5. Reservation of Title

The Products ordered on the GALBEE Site remain the exclusive property of GALBEE until full payment of their price, including all applicable taxes and charges.

From the effective date of delivery of the Products, the Customer assumes full responsibility for the risks related to the Products, including the risks of loss, theft or deterioration. It is therefore the Customer's responsibility to take all necessary precautions to preserve the integrity of the Products upon receipt.

6. Order Terms

6.1 Order placed on the Site

6.1.1 Navigation on the Site

The Customer has the possibility to freely discover all the GALBEE Products offered for sale on the Site. Navigation on the different pages of the Site is completely free and does not in any way oblige the Customer to place an order.

6.1.2 Order registration

To place an order on the Site, the Customer must be of legal age and have legal capacity.

The Customer can place an order by creating an account or, if he prefers, by providing only the information necessary to complete his order.

GALBEE Products are exclusively intended for personal use by the Customer and may not be purchased for resale purposes. In order to preserve GALBEE's brand image and distribution system, each order is limited to five (5) units of the same product per reference. The Customer agrees to act as a consumer and not in a professional context.

To order on the Site:

  • Product Selection: The Customer chooses the Products he wishes to purchase by clicking on the “Add to Cart” button. Once the Products have been selected, they are grouped in the “Cart”.
  • Validation of the Basket: The Customer clicks on the “Finalize the order” button to confirm his selection. He provides the necessary information, in particular:
    • E-mail address,
    • Billing and delivery address,
    • Delivery method chosen (express or standard).
  • Summary and Payment: The total price of the Products, including free delivery, is displayed before validation. The Customer clicks on “Proceed to payment” to finalize his order.

To date, GALBEE does not offer a telephone ordering service.

6.1.3 Availability of Products

Orders placed on the GALBEE Site are accepted within the limits of available stocks. The availability of the Products is indicated on the information page of each Product at the time of consultation by the Customer.

In the event of unavailability of one or more Products after the order has been placed, GALBEE will inform the Customer by email as soon as possible. The Customer will then have the option to cancel the order for the unavailable Product(s). In this case, GALBEE will reimburse the price charged for the Products concerned within a maximum of fourteen (14) days from the cancellation, by crediting the bank account used for payment.

In accordance with Article L. 111-4 of the Consumer Code, GALBEE specifies that no specific period is guaranteed for the availability of spare parts essential to the use of the Products. However, the brand will endeavor to respond favorably to Customer requests concerning any spare part related to its Products, as far as possible.

6.1.4 Delivery territory eligible for an order

GALBEE offers a worldwide delivery service and offers free delivery on all orders, regardless of the destination country (hereinafter referred to as the “Territory”).

The Customer may have his order shipped to the address of his choice, provided that it is located in a region or country served by GALBEE's logistics partners.

In the event that delivery to the address provided by the Customer is not possible (for example, due to a local restriction or logistical difficulty), GALBEE undertakes to inform the Customer as soon as possible by email. In such a situation, any amount debited in connection with the order will be fully refunded to the Customer within a maximum period of fourteen (14) days.

6.1.5 Final validation of the order

The Customer provides information relating to the chosen payment method, in accordance with the provisions of Article 7 of these General Conditions of Sale.

Before clicking on the “PAY AND PLACE AN ORDER” button, the Customer has the option to:

  • Check the details of your order and its total price, directly from your order summary on the Site.
  • Correct any errors made when entering personal information (delivery address, payment method, etc.) or modify the contents of your shopping cart while browsing the Site.

By clicking on “PAY AND PLACE AN ORDER”, the Customer acknowledges having read and accepted, without reservation, these General Conditions of Sale as well as the Privacy Protection Policy.

Once payment has been validated, the Customer's basket is transmitted to GALBEE's order preparation service, and a unique order number is generated and displayed on the screen.

After final validation, the order can no longer be modified or cancelled by the Customer. However, in accordance with legal provisions, the Customer may exercise his right of withdrawal under the conditions provided for in Article 10 of these General Terms and Conditions of Sale.

An order confirmation, including a detailed summary (Products, price, delivery method, estimated time), will be sent to the Customer by email after validation of payment.

6.1.6 Confirmation of acceptance of the order

The sale will be considered final only after GALBEE has sent the Customer confirmation of acceptance of the order, via email.

In accordance with the provisions of Article 1126 of the Civil Code, the Customer formally accepts the use of electronic mail as a means of communication to receive confirmation of his order by GALBEE.

This confirmation email will contain a detailed summary of the information provided by the Customer, including:

  • The Products ordered, their quantity, and the total price.
  • Shipping and billing addresses.
  • Estimated delivery times.

In the event of a difficulty relating to the order (for example, availability of the Products or accuracy of the information provided), GALBEE reserves the right to include reservations or remarks in this email and, if necessary, to contact the Customer to clarify or resolve the situation.

6.2 Order and delivery terms

GALBEE offers a simplified and fully online ordering experience through its official website, allowing Customers around the world to discover and purchase its perfume and cosmetic products.

Products ordered on the GALBEE website are delivered free of charge worldwide for any order of a minimum amount of €120. For orders below this amount, delivery costs and times will be calculated according to the destination and indicated to the Customer before the final validation of his order.

Returns and Refunds:

The Customer has a period of fourteen (14) days from receipt of his order to return one or more Products. Returns are accepted under the following conditions:

  • The Products must be in their original condition, unopened, unused, and their packaging intact and undamaged, not unsealed with the protective plastic film.
  • GALBEE reserves the right to refuse the return, refund or exchange of any product that has not reached it within this period or that is unsuitable for being put back on the market in new condition (Product returned incomplete, damaged, damaged, for example).
  • In accordance with current legislation, the right of withdrawal cannot be exercised for products opened by the customer or those which have been personalized at the customer's request.

Return costs are the responsibility of the Customer. Any return request must be initiated via the official website or by contacting the Customer Relations Department at the following email address: contact@galbee-paris.com . The precise instructions for making a return will then be communicated to the Customer.

Refunds for Products returned in compliance with the conditions mentioned above will be made within a maximum of fourteen (14) days after receipt and verification of the Products returned by GALBEE.

6.3 Testing service with sample offered

In order to guarantee an optimal customer experience, GALBEE offers a unique trial service. For each order of a 100 ml perfume, a 2 ml sample of the same perfume is offered and included in the package. This service allows the Customer to test the fragrance before opening the main 100 ml bottle.

Trial Service Terms:

  • The Customer is invited to test the perfume using the 2 ml sample before opening the 100 ml bottle.
  • If, after testing the sample, the Customer considers that the perfume does not meet his/her expectations, he/she may return the 100 ml bottle unopened, intact and in its original packaging, within fourteen (14) days from receipt of the order, in accordance with article 10 on the right of withdrawal.
  • The return costs for the 100 ml bottle are the responsibility of the Customer.

This trial service aims to provide peace of mind to Customers, allowing them to discover the fragrance without compromising their purchase. This approach also ensures that returned Products remain in perfect condition to preserve GALBEE's quality standards.

6.4 Delays in delivery

GALBEE undertakes to respect the delivery times indicated at the time of the order and to collaborate with reliable transport partners to guarantee a fast and efficient service. However, in the event of a delay in delivery, GALBEE cannot be held responsible if this delay is due to circumstances beyond its control, such as force majeure or unforeseeable events affecting the carrier.

Terms and conditions in case of delay:

  • The Customer will be informed as soon as possible in the event of an anticipated delay.
  • Delays in delivery may not under any circumstances give rise to any compensation whatsoever.
  • If the Customer does not receive his order within a reasonable time after the estimated time, he can contact customer service at the following address: contact@galbee-paris.com , in order to initiate an investigation with the carrier.

7. Payment

7.1 Payment for orders placed on the Site

7.1.1 Accepted payment methods

The Customer may pay for his order after final validation of the order on the Site using one of the following payment methods:

  • Bank card (CB, Visa, Mastercard, American Express)
  • PayPal Account

To pay for an order, the Customer must enter his card number, the expiration date, the name of the cardholder and the visual cryptogram (the three numbers on the back of the bank card). This information is entered in a secure environment via the GALBEE certified payment system.

7.1.2 Payment security

Payment is made via a secure server of our partner, ensuring that banking information does not pass directly through the GALBEE Site. In this way, payment data remains confidential and protected. GALBEE uses data encryption technology ensuring optimal security for each transaction carried out on its Site.

7.1.3 Validation and processing of payments

GALBEE reserves the right to refuse an order in the event of:

  • Existing dispute with the Client,
  • Refusal of payment authorization by banking organizations,
  • Anomalies detected during payment check.

The Customer guarantees that he has the necessary authorizations to use the payment method chosen when validating the order. In the event of refusal by the bank, the order will be automatically canceled, and the Customer will be informed by email.

7.1.4 Management of personal data linked to payment

The information collected as part of payments is processed in a secure environment and strictly in accordance with the General Data Protection Regulation (GDPR) and current French legislation.

GALBEE does not directly store credit card data. The data required to execute payments are transferred and secured by our payment service provider.

For any questions or assistance relating to payment, the Customer can contact GALBEE customer service at the following address: contact@galbee-paris.com .

8. Delivery of Products

Products purchased on the Site may be delivered to a postal address anywhere in the world.

Delivery costs depend on the location and delivery method selected by the Customer. They are calculated on the basis of the entire order and communicated before the final confirmation of the order.

After validation of the order and confirmation of payment by GALBEE, the Products will be shipped according to the delivery method chosen from the options offered during the order process, in accordance with the following indicative deadlines, to which is added a processing and delivery time to the carrier:

Delivery times:

  • For sample orders only (without 100ml bottle):
    France: Shipping by Colissimo with delivery within 2 to 3 working days.
    Europe, United States and rest of the world: Shipping by tracked letter with delivery within 3 to 10 working days.
  • For orders including a 100 ml bottle:
    France: Shipping by Colissimo with delivery within 2 to 3 working days.
    Europe, United States and rest of the world: Shipping by Colissimo with delivery within 3 to 10 working days.

Please note that international orders shipped via ground may take several weeks to arrive at their destination.

A tracking number will be communicated by email when the package is shipped. The Customer will be able to track the package from its departure to its arrival using this number on the website of the carrier concerned.

Shipping costs:

  • Standard shipping is free for all orders over €120.
  • For orders under €100 or for express deliveries, shipping costs vary depending on weight and delivery location.

Taxes and customs:

Customs fees and other possible taxes due in the country of arrival are the responsibility of the Customer. GALBEE cannot be held responsible in the event of the Product being held in customs or any additional costs in the country of destination.

8.2 Delivery conditions

Delivery of the Products may only be made to the delivery address indicated by the Customer when ordering. The Customer must ensure that they provide a complete and accurate address to ensure smooth delivery.

The following addresses will be systematically excluded from delivery options:

  • Remaining posts,
  • PO boxes,
  • Non-fixed addresses or residences (such as mobile homes, caravans, campsites, and other temporary residences),
  • Collective places without clear and lasting attribution to a natural or legal person.

8.3 Verification of the delivery address

Delivery will only take place after validation of the total payment of the order. The Customer undertakes to provide an accurate and complete delivery address when ordering. Any error or omission on their part that would result in the impossibility of delivering cannot engage the responsibility of GALBEE.

8.4 Delivery times

Delivery of the Products ordered via the Site will take place within the timeframes indicated to the Customer when confirming the order. In the absence of any specific indication, the Products will be delivered no later than thirty (30) days after validation of the order.

GALBEE makes every effort to meet delivery deadlines, but any delays will not give rise to compensation.

8.5 Verification of identity before delivery

In certain cases, GALBEE reserves the right to ask the Customer to provide a valid identity document before delivery. This measure aims to secure the transaction and the receipt of the Products.

9. Anomalies concerning delivery – Conformity – Legal guarantees

9.1 Verification upon receipt

When receiving the package, the Customer is required to check the external appearance of the packaging and ensure that the Products delivered correspond to what was ordered. Any finding of an anomaly (such as a damaged package, missing Products, an error in the order, or an unusual delay) must be reported without delay so that GALBEE can quickly remedy the situation.

The Customer can inform GALBEE of these anomalies by following these steps:

  • Send a written letter to the following address:
    GALBEE - Customer Service - 34 avenue des Champs-Élysées, 75008 Paris, France.
  • Complete the online form available on the Site on the “Contact us” page.

Reporting should be done as soon as possible to allow GALBEE to open an investigation with the carrier or initiate the necessary steps to resolve the problem.

9.2 Legal guarantees

The Products marketed by GALBEE benefit from the legal guarantees provided for by French legislation, namely:

  • Legal guarantee of conformity: This guarantee allows the Customer to request the repair, replacement or, failing that, reimbursement of a Product that does not conform to the order placed.
  • Warranty against hidden defects: In accordance with this warranty, any Product presenting a hidden defect rendering its use impractical or significantly reduced may be returned.

For any request concerning these guarantees, the Customer is invited to contact GALBEE Customer Service at the following email address: contact@galbee-paris.com . Customer Service undertakes to support the Customer in their efforts and to propose a suitable solution as soon as possible.

In the event of a missing Product or late delivery, an investigation will be opened with the carrier.

  • If the Product or order is located, it will be reshipped to the delivery address initially indicated by the Customer.
  • If the Product or order is not found at the end of this investigation, GALBEE will fully reimburse the amount paid by the Customer within a maximum period of fourteen (14) days following the closure of the investigation.

For a delivery delay exceeding thirty (30) days, the Customer may:

  1. Contact GALBEE Customer Service using the contact details available on the Site.
  2. Terminate the contract in accordance with the provisions of Article L.216-6 of the Consumer Code. GALBEE will then reimburse the total amount paid by the Customer within a maximum period of fourteen (14) days following receipt of the termination request.

9.3 Compliance – Legal guarantees

In the event that the Products delivered via the Site do not comply with the order or present hidden defects, the Customer is invited to proceed as follows:

Inform GALBEE:

  • Contact customer service by email at contact@galbee-paris.com , detailing the nature of the non-conformity or hidden defect.
  • Provide evidence (photos, description of the problem, etc.) to facilitate analysis of the request.

Follow GALBEE's instructions:

  • Wait for confirmation of the steps to follow for the return or exchange of the Products.
  • GALBEE will indicate the procedure precisely.

Return of Products:

  • Pack the Product(s) in their original packaging or, failing that, in packaging offering equivalent protection.
  • The Products must be returned in perfect condition, unopened and complete (including all accessories, instructions, guarantees, etc.).
  • If the Product was part of a promotional offer including gifts, these must also be returned.

Return label:

GALBEE will provide a prepaid return label to be used for returning the package. This label will be sent by email and must be printed and affixed to the package.

Drop off the package:

The Customer must drop off the package at a partner relay point indicated by GALBEE.

Proof of return:

The Customer is advised to keep proof of return (e.g.: shipping receipt, tracking number, etc.) to ensure the procedure is followed and avoid any disputes.

Return costs:

  • Return costs are the responsibility of the Customer, except in the case of a non-compliant Product or one with a hidden defect, in which case GALBEE will provide a prepaid return label to cover these costs.

9.4 Legal guarantees – GALBEE

The Products offered by GALBEE benefit from the legal guarantees provided for by French regulations, in particular:

Legal guarantee of conformity:

In accordance with Articles L. 217-3 to L. 217-20 of the Consumer Code, the Products delivered must comply with the sales contract. In the event of non-compliance, the Customer may obtain:

  • The repair or replacement of the Product, at the Customer's choice, unless one of these options entails disproportionate costs for GALBEE compared to the other possible option.
  • If repair or replacement is not possible within a reasonable time (maximum 30 days) or causes major inconvenience, the Customer may request:
    • Full refund of the price of the Product, or
    • A partial refund, depending on the severity of the defect.

The costs associated with compliance (return, repair, replacement) are covered by GALBEE.

Legal guarantee against hidden defects:

Under Articles 1641 to 1648 of the Civil Code, if a Product has a hidden defect which makes it unfit for the use for which it is intended, or which significantly reduces this use, the Customer may:

  • Request a full refund by returning the Product.
  • Request a partial refund while keeping the Product.

The Customer has a period of two years from the discovery of the hidden defect to exercise this guarantee.

Implementation of guarantees:

To report a non-conformity or a hidden defect, the Customer must:

  • Contact GALBEE Customer Service:
    By email to: contact@galbee-paris.com .
    By describing the problem encountered and providing the necessary supporting documents (photos, detailed description, proof of purchase, etc.).
  • Return the Product:
    In its original packaging or in equivalent packaging guaranteeing adequate protection.

Return costs are the responsibility of GALBEE only in the event of non-conformity or hidden defect. A prepaid return label will be provided.

Preserve evidence:

The Customer is advised to keep proof of sending the return package (tracking number, receipt, etc.).

The Customer benefits from a presumption of defect for any non-conformity appearing within 24 months from delivery, unless proven otherwise or incompatibility with the nature of the Product.

Exclusion of in-store requests:

Since GALBEE does not have a physical store, all warranty requests must be made electronically or through Customer Service. No return, exchange or refund requests can be made in store.

The above provisions are independent of any specific commercial guarantee that may be offered by GALBEE.

10. Right of withdrawal

10.1 Time limit and general conditions

In accordance with Article L.221-18 et seq. of the Consumer Code, the Customer has a right of withdrawal which he may exercise within fourteen (14) days from receipt of the Products, without having to provide reasons or pay penalties.

To exercise this right, the Customer must inform GALBEE of his decision to withdraw:

  • Online: By completing the form available in your customer area or by contacting GALBEE Customer Service at the following address: contact@galbee-paris.com .
  • In writing: By sending an explicit declaration specifying the order number, information on the Products concerned and its contact details.

The right of withdrawal cannot be exercised for the following Products (article L.221-28 of the Consumer Code):

  • Products customized or manufactured according to the Customer's specifications.
  • Products that have been opened after delivery and cannot be returned for reasons of hygiene or health protection.

If the returned Products do not comply with the conditions mentioned, they will be returned to the Customer at their expense.

10.2 Return of Products

The Products must be returned within fourteen (14) days after notification of withdrawal:

  • Packaging: Products must be returned in their original, unopened packaging and in perfect condition, accompanied by all accessories and any gifts offered at the time of purchase.
  • Transport: The Customer must use the prepaid return label provided by GALBEE and drop off the package at a designated relay point.

10.3 Reimbursement

If the return conditions are met, GALBEE undertakes to reimburse:

  • The price of the returned Products.
  • The initial delivery costs, unless the Customer has chosen a more expensive delivery method than that offered by default.

Reimbursement will be made within a maximum of fourteen (14) days from receipt of the Products or proof of their shipment.

The refund will be made via the same means of payment used when ordering, unless the Customer expressly agrees to another method of payment.

The Customer may contact GALBEE Customer Service for any questions or assistance related to the withdrawal process.

11. Limitations of liability

11.1 Accuracy of information

GALBEE strives to provide reliable and up-to-date information about its Products, available on the Site or via Customer Service. This includes Product descriptions, information available online or communicated by advisors when ordering. Despite all the care taken in writing, non-substantial errors may occur. These errors, although exceptional, cannot engage the responsibility of GALBEE.

Similarly, although the photographs, graphic representations, and other illustrations on the Site are produced in compliance with the highest standards, they may present minor variations, in particular due to technical constraints or screen display settings. The Customer acknowledges and accepts these possible variations, and in case of doubt, he/she may contact Customer Service for clarification.

In the event of proven non-conformity between the Product delivered and its description on the Site, the Customer retains the right to exercise a return or withdrawal in accordance with articles 9 and 10 of these General Terms and Conditions.

11.2 Access and availability of the Site

GALBEE makes every effort to ensure continuous and uninterrupted access to the Site and its services, particularly in terms of browsing, viewing products or placing orders. However, GALBEE cannot be held responsible for temporary interruptions due to:

  • To maintenance work necessary for updating or improving the Site.
  • To technical breakdowns, malfunctions of the Internet or telephone network, or any computer problem beyond its control.
  • In cases of force majeure, as defined by French law.

GALBEE does not guarantee constant, continuous and error-free availability of its services, although measures are taken to limit any disruption. Temporary interruptions, even unforeseen ones, cannot under any circumstances give rise to any compensation or indemnity.

11.3 Use of the Products

The Customer is solely responsible for the use he makes of the Products purchased on the Site. It is therefore imperative that the Customer scrupulously respects the instructions for use, legal notices, and precautions for use provided with each Product. GALBEE declines all responsibility in the event of non-compliant use of the Products or use for purposes other than those intended by the brand.

11.4 Personal data and security

GALBEE cannot be held responsible for any loss, alteration or fraudulent access to the Client's personal data resulting from the use of the Internet or any other communication channel. The Client is invited to take the necessary precautions to secure his or her own data and equipment (antivirus, complex passwords, etc.).

Furthermore, GALBEE cannot be held responsible in the event of accidental transmission of viruses or other harmful elements linked to access to the Site.

11.5 Limitation of Damages

GALBEE's liability, regardless of the nature of the damage, is strictly limited to direct damage proven by the Customer. Under no circumstances may GALBEE be held liable for indirect damage such as loss of income, loss of opportunities or immaterial damage resulting from the use of the Products or the inability to use the Site.

11.6 Suspension of Services

GALBEE reserves the right to suspend, without notice, access to the Site or to certain services in the following cases:

  • Technical maintenance.
  • Update of the Site’s features.
  • Security reasons.
  • Any other circumstance beyond his control.

These temporary suspensions cannot give rise to a claim for compensation or recourse by the Customer.

12. Personal data

The processing of personal data collected in connection with the purchase of GALBEE Products is essential for the management of customer accounts, the preparation and sending of orders, and the preparation of invoices. This data includes, in particular, the following information: identity, email address, telephone number, billing and delivery addresses, and means of payment. If the mandatory data is not provided, the order cannot be processed.

This information may be shared with GALBEE partners, such as payment and fraud prevention service providers, or carriers responsible for delivery (for example: La Poste). GALBEE guarantees the strict confidentiality of this information, which is used only in compliance with applicable regulations.

Your rights and protection of your data

In accordance with the General Data Protection Regulation (GDPR) and French Law No. 78-17 of 6 January 1978, as amended, you have the following rights regarding your personal data:

  • Access and rectification: You can consult the personal data concerning you and request their updating or correction.
  • Opposition and deletion: You have the right to refuse or request the deletion of your data.
  • Limitation and portability: Under certain conditions, you can request the limitation of their processing or their transfer to a third party.

These rights may be exercised at any time by contacting us by email via our dedicated page on the Site in the “Contact us” section.

Use of data for communications

When creating your account or using our services, you can choose to receive personalized communications (for example: newsletters, special offers) or authorize the sharing of your information with our partners. At any time, you have the possibility to modify your preferences in the "Your account" section or to contact GALBEE to no longer receive these communications.

Data Protection Policy

For more information on the collection, processing and protection of your personal data, please consult our Privacy Policy .

GALBEE is committed to protecting your personal data and respecting your choices while offering a personalized and secure customer experience.

13. Force majeure

GALBEE shall not be held liable for any total or partial inability to fulfil its commitments if this inability results from an event qualified as force majeure, in accordance with Article 1218 of the Civil Code. These events include, but are not limited to, natural disasters, strikes, pandemics, administrative decisions or any other unforeseeable, insurmountable event beyond the control of GALBEE, making the performance of its obligations impossible.

Such cases of force majeure suspend or cancel GALBEE’s commitments, without giving rise to any compensation for the Client.

If this impediment were to extend beyond a period of fifteen (15) days after written notification from GALBEE to the Customer, the latter may request the cancellation of the order concerned. GALBEE will then proceed to reimburse any sums already paid by the Customer, within a maximum period of fourteen (14) days following confirmation of this cancellation, by a credit made to the bank account used for payment.

14. Intellectual Property

All intellectual property rights, whatever their nature, related to the Products offered on the Site and the elements appearing therein (in particular: texts, logos, brands, graphics, images, photographs, videos, animations, names, and any other content) are and remain the exclusive property of GALBEE. These rights are protected by the legislation in force and may not under any circumstances be transferred or assigned to the Customer.

Consequently, any reproduction, representation, modification, adaptation, distribution or use, in whole or in part, of the elements mentioned above, whatever the process used, is strictly prohibited, except with the prior written authorization of GALBEE. Any unauthorized use could incur the civil and/or criminal liability of the user in accordance with the applicable regulations.

15. Cookies

All information relating to the use of cookies on the Site is available in the Privacy Policy , accessible at the following address: https://www.galbee.com/data-protection .

16. Entire Agreement

These General Conditions of Sale, the Legal Notices of the Site, the Privacy Protection Policy, as well as the confirmation of acceptance of the order sent by GALBEE by email to the Customer, constitute a complete contractual set and define the entirety of the relations between the Parties.

17. No Waiver

The fact that GALBEE chooses, at a given time, not to require the application of any of the provisions of these General Conditions of Sale must not be interpreted as a waiver of the right to enforce this provision or to act in the event of non-compliance, partial or total, at a later date.

18. Validity of the General Conditions of Sale

In the event that any provision of these General Conditions of Sale is declared invalid or unenforceable, in whole or in part, by a competent authority, the other provisions will remain fully valid and will continue to apply without being affected.

19. Mediation

In the event of a dispute relating to an order, the delivery of Products, or more broadly any situation not resolved amicably with GALBEE and its Customer Service, the Customer may use an independent mediation service.

To initiate this process, the Client may contact an approved mediator, such as the Centre de Médiation et d’Arbitrage de Paris (hereinafter referred to as “CMAP”), by providing the following information:

  • Their full contact details (postal address, email address and telephone number).
  • GALBEE's contact details.
  • A clear summary of the dispute.
  • The date and proof of the initial claim made to GALBEE.

This request can be sent by email to consommation@cmap.fr or by post to the following address:
CMAP Consumer Mediation, 39 avenue Franklin D. Roosevelt, 75008 Paris.

The Customer also has the option of submitting his request online via the form available on the CMAP website at www.cmap.fr , in the section dedicated to consumers.

In addition, at European level, the European Commission provides an online dispute resolution platform, accessible at the following address: https://ec.europa.eu/consumers/odr .

It should be noted that recourse to mediation is a voluntary and non-binding process. Each Party remains free to accept or refuse the solution proposed by the mediator.

20. Applicable law – Disputes

These General Conditions of Sale, as well as all contractual relations between GALBEE and the Customer, are exclusively governed by French law.

In the event of a persistent disagreement after an attempt at amicable resolution or recourse to mediation, the disputes will be submitted to the competent jurisdiction, in accordance with the legal provisions in force.

Appendix 1 to the General Terms and Conditions – Withdrawal form

(Form to be completed and returned in accordance with article 10 of the General Conditions of Sale only if you wish to exercise your right of withdrawal)

For the attention of:
GALBEE - Customer Relations Service
34 Avenue des Champs-Élysées, 75008 Paris, France
Email: contact@galbee-paris.com

I/we (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) below:

  • Ordered on (*) / Received on (*):
  • Order number:
  • Name of consumer(s):
  • Address of consumer(s):

Signature of the consumer(s): (only if this form is notified on paper)
Date :

(*) Delete as appropriate.